What to Expect with Our Managed IT Services in Greenville, SC

Successful managed IT and cybersecurity goes beyond providing quality service. It means making sure you, the client, not only understand what’s happening in the day-to-day, but also so you don’t feel like a number on a list.

Feeling like just a number to your IT provider is more common than you might think. That’s why at Fusion Managed IT, we offer more than out-of-the-box, impersonal IT solutions. On top of solving issues for our clients, we provide a transparent view of our services.

We help you understand what’s going on, why, and how. We believe excellence in service means a successful IT environment and a knowledgeable client. That’s why we created this article so that you can understand what to expect from our IT services. But first, let’s introduce our team.

Who is Fusion? We Offer Personalized Managed IT Services in Greenville, SC

We are focused on helping businesses navigate the complex world of modern technology. Nestled in the heart of Greenville, SC, our managed IT services cater to organizations who want to modernize their IT infrastructure and see real business results from it.

Our unique blend of expertise in co-managed IT, managed IT, and cybersecurity means we offer a level of excellence in technological solutions. In this article, you’ll get a complete idea of our services and what to expect if you decide to partner with our team:

  • What happens when a client signs on with us
  • How we assess a client’s unique IT needs
  • How we ensure effective communication and client education
  • Our process of measuring client satisfaction

What Happens When You Sign on with Us?

A partnership with Fusion Managed IT is a journey. And a journey has to start somewhere!

The Pre-Sale Process and Tailored Proposals

Unlike a typical managed IT provider, we invest time with you before any contracts are signed. This consulting process, which ranges from four to even 20 hours, ensures we acquire a deep understanding of your IT needs.

Why do we do this? We want to make sure our team understands your security needs, strategic objectives, and general IT operations before any commitments are made. We recognize the growing and evolving threats of security in the world, and want to make sure our clients not only feel satisfied but safe.

“What we’re doing is very technical by nature. We can sell boxed solutions until the cows come home, but if we haven’t validated what you need, we’re not solving your IT problems.”

Will Cole, Director of Operations at Fusion Managed IT

Onboarding and Project Execution

Our onboarding is a detailed process – and one that goes beyond a mere technical setup. 

The partnership kicks off with a detailed project plan, targeting each step. This can mean everything from phone or email migrations, server upgrades, to the implementation of platforms like Microsoft 365. For small to mid-sized businesses, Fusion can act as a full-stack IT provider. For larger organizations, we offer co-managed IT solutions, complementing your existing IT team with our own expertise. 

Once you’re onboarded, a schedule of regular check-ins and follow-ups are mapped out to ensure the project stays on track with your goals.

Backed by SOC 2 compliance and other key accreditations, our approach is rooted in experience with documentation and standardized processes. This ensures a seamless transition from your current IT setup to a new and improved one

How We Assess Your Unique IT Needs

Whether your needs are focused on cloud management strategies – which are always shifting – or getting modern cybersecurity tools, our assessment process begins during the proposal phase.

We create custom assessments that are similar to a technology audit. We dive into your current network technology, or see if you have Multi-Factor Authentication on devices. This gives us and you a high-level view of your current IT infrastructure. 

Our thorough review not only helps us understand your operational nuances but ensures you understand the scope of what we can do for you. You’ll always know what you’re paying for and why.

“Fusion is always looking for ways to improve our office with personalized solutions. Partnering with Fusion has given us peace of mind knowing that we have somebody to call in an urgent situation and they’ll resolve the issue.”

Valerie Garrison, Office Manager at Anderson Dermatology

How We Ensure Effective Communication and Education

Something we’re most proud of is our commitment to transparent communication and education throughout the partnership.

For instance, we assign a specific contact person for each client. This means there’s always a clear communication channel for both parties. Whether you work in a traditional office or with a remote work setup, you’ll have a go-to individual for any questions or concerns. 

But we also want you to know what’s going on. We take a proactive approach in informing you on any IT changes. Information about updates are relayed to you a week in advance. The foresight allows you to prepare and adapt for what’s coming. 

We also conduct pre-transition testing to ensure solutions will be effective post-implementation, complete with training and documentation. These resources range from detailed guides on new systems to first-time login instructions.

Our Proven Process of Measuring Client Satisfaction

According to the Harvard Business Review, client satisfaction is the lowest it has been in nearly two decades. That’s why we use several methods to ensure that our services not only meet but exceed expectations.

For starters, we actively seek feedback on equipment and our managed IT services as they are implemented. This approach allows for real-time adjustments and ensures everything functions according to your needs.

After project completion, our client success team steps in. They are not only responsible for post-migration calls but also overseeing that the project aligns with the initial goals. We make sure that projects are not deemed complete until every detail is refined to your satisfaction.

Level Up Your Greenville Business with our Managed IT Services

To be a partner means you trust each other as much as you trust yourself. At Fusion Managed IT, we aim to provide personalized IT services that meet your needs.

By prioritizing clear communication, meticulous project management, and dedication to your satisfaction, we believe that each of our clients receives enterprise-level IT services

If you want to learn how we can help your IT infrastructure, contact our team today!

The Top Cybersecurity Challenges and Solutions of 2023 downloadable report